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Unified Unified Presence Design and implementation
Exam Number: 642-181
Associated Certifications: Cisco Unified Presence Specialist
Duration: 75 minutes (45-55 items)
Available Languages: English
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Exam Description
The 642-181 PRSDI Cisco Unified Presence Design and implementation is the exam associated with the Cisco Unified Presence Specialist certification. This exam tests a candidate’s knowledge of designing and implementing Cisco Unified Presence solutions. Candidates can prepare for this exam by taking the Cisco Unified Presence Design and Implementation (PRSDI) course.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe the components and options available in the Cisco Presence solution
- Identify required and optional components
- Identify required software level release dependencies
- Describe the differences between Cisco Presence solution components
- Describe the features and functionality of each Cisco Presence component
- Describe the communication flow
- Describe the security capabilities of the Cisco Presence solution
- Describe the redundancy capabilities of the Cisco presence solution
- Describe Cisco Presence concepts
- Describe the deployment models (scalability, reliability, multi-clustering, etc.)
Design a Cisco Presence solution to meet customer requirements
- Identify customer current application and infrastructure
- Identify required and optional components to meet customer requirements
- Size the solution for required and optional components
- Identify the appropriate software and hardware versions which will be needed to meet customer requirements
- Identify 3rd party integration solutions
- Describe how the design will integrate and what impact it will have on the current infrastructure
Implement and configure the Cisco Presence solution
- Describe the installation process
- Describe required configurations for a Cisco Presence Solution deployment
- Describe optional configurations for a Cisco Presence Solution deployment
- Identify required information for implementation
Describe operational functions required to support a Cisco Presence solution
- Identify management requirements
- Identify operational monitoring requirements
- Describe backup and restore procedures
- Describe the Moves, Adds, and Changes procedure
- Describe end-user client configuration and usage (CCM User Page, CUPC client configuration settings)
Troubleshoot a Cisco Presence solution implementation
- Describe the types of logs that are available from the Presence server
- Interpret a CUPC log file for troubleshooting
- Identify common troubleshooting issues related to Presence server with 3rd party applications
- Identify common troubleshooting issues related to Presence server and CUPC
Describe the features of the Cisco Load Balancing solutions
- Describe the differences between the ACE Service Module and the ACE Appliance
- Describe the health checking systems of Cisco Load Balancing solutions
- Describe virtual servers
- Describe real servers
- Describe class and policy maps
- Describe the high availability solutions for the Cisco Load Balancing solutions
- Describe the firewall capabilities in the Cisco Load Balancing solutions (protocol inspection and fixups)
- Describe SSL offload
- Describe the migration path from CSS and CSM to the ACE solution
- Describe session persistence
- Describe the implementation of Cisco Load Balancing Solutions (Routed, Bridged, One-Armed)
- Describe the virtualization capabilities of the ACE Service Module and Appliance
- Describe the compession capabilities of the Cisco Load Balancing solutions
- Describe the use of digital certificates in a Cisco Load Balancing solution
Describe ACE management and monitoring capabilities
- Identify the applications used to manage the ACE module
- Describe the process of managing the virtual contexts
- Describe the capabilities and limitations of ACE management
- Describe provisioning of virtualization on ACE
- Describe provisioning of services on ACE
- Describe delegated operations (activation/suspension) of virtual and real servers on ACE
- Describe the monitoring of ACE
- Describe the similiarities and differences between ANM and the ACE Appliance Device Manager
Describe the features of the Cisco Global Load Balancing solution
- Identify appropriate Cisco GLB solutions
- Describe the Cisco GLB DNS process
- Describe the GSS deployment models (clustering, HA, etc.)
- Describe the CNR option for GSS (Cisco Network Registrar)
- Describe the protocols used by the GSS (KAL-AP, etc.)
- Describe management and monitoring of the GSS solution
- Identify the best GLB method to use in a particular environment (of 10 available)
Describe the WAAS solution
- Describe the roles for WAEs
- Describe WAAS interception methodologies
- Describe WAAS acceleration methodologies (DRE, TFO, LZ, Application Adaptors)
- Describe the high level capabilities of Cisco WAAS management and reporting
- Describe IOS features that provide prioritization and control in a Cisco WAAS network
- Describe WAAS fan-out (many-to-one model)
- Describe wide area bandwidth allocation/provisioning from core to edge
Design a solution to meet customer requirements
- Size a DCAS solution to meet a particular set of customer requirements (WAAS sizing tool, ROI calculator)
- Design an ACE solution to meet customer requirements
- Design a WAAS solution to meet customer requirements
- Design an integrated ACE and WAAS solution to meet customer requirements
- Design a firewall load balancing solution
- Plan the use of digital certificates
- Design a highly available overall data center network solution based on Cisco Data Center 3.0
- Design a global load balancing solution to meet customer requirements
5 Which two solutions are supported with Cisco Unified Presence? (Choose two.)
A. Microsoft Windows 2000
B. Microsoft Exchange 2000
C. Microsoft Live Communications Server 2005
D. Microsoft Office Communications Server 2007
Answer: CD
6 A Cisco Unified Personal Communicator is configured as follows:?as a device in Cisco Unified COmmunications Manager Release 6.x?user name is UPCXXXXXHow many user licenses are consumed when a primary phone is not set?
A. 1
B. 2
C. 3
D. 4
Answer: C
7 Which is the most important issue to be aware of when bulk assigning user licensing for presence users?
A. Enable Cisco Unified Presence licensing before enabling Personal Communicator.
B. All users must be configured before enabling Cisco Unified Presence and Cisco Unified Personal Communicator licensing.
C. Cisco Unified Presence and Cisco Unified Personal Communicator licensing should first be enabled on the Cisco Unified Presence server.
D. Do not license the same user in multiple clusters.
Answer: D
8 What type of users must be created on Cisco Unified Communications Manager when Cisco Unified Presence users are created?
A. line-based
B. line-appearance-based
C. either line-based or line-appearance-based
D. both line-based and line-appearance-based
Answer: C
9 What is the fastest way to verify configuration and integration with Cisco Unified Presence?
A. Troubleshooter
B. RTMT
C. debug logs
D. alarms
Answer: A
10 Which option allows for user presence information to be shared between clusters?
A. multiple Cisco Unified Communications Manager clusters connected via a single Cisco Unified Presence cluster
B. intercluster peers between Cisco Unified Presence clusters connected via a single Cisco Unified Communications Manager cluster
C. Cisco Unified Personal Communicator logged into multiple Cisco Unified Presence clusters
D. intercluster peers between Cisco Unified Presence clusters
Answer: D
11 When configuring the Cisco Unified Presence connection to Cisco Unified Communications Manager, which two options must be created or configured? (Choose two.)
A. presence gateway on Cisco Unified Presence
B. SIP trunk on Cisco Unified Communications Manager
C. user licensing on Cisco Unified Presence
D. SIP trunk on Cisco Unified Presence
Answer: AB
12 Once a Cisco Unified Presence installation is completed, which two presence services must be activated before using Cisco Unified Presence? (Choose two.)
A. AXL web service
B. presence engine
C. CTL provider
D. SIP proxy
Answer: BD
13 If a user attempts a Click-to-Call using IBM Lotus Sametime and the call gets rejected, which option is least likely to cause the problem?
A. Rerouting calling search space on Cisco Unified Communications Manager
B. Cisco Unified Presence SIP proxy settings
C. Out-of-Dialog calling search space on Cisco Unified Communications Manager
D. IBM Lotus Sametime users using the default Sametime community
Answer: B
14 Users of a Cisco Unified Presence solution are configured with directory synchronization. What is required for Cisco Unified Personal Communicator logins to authenticate with the directory?
A. a secure link with Cisco Unified Communications Manager database
B. LDAP authentication enabled on Cisco Unified Presence
C. DC-Directory authentication with Cisco Unified Communications Manager
D. LDAP authentication enabled on Cisco Unified Communications Manager
Answer: D
15 In which application are user accounts for Cisco Unified Presence server created?
A. Cisco Unified Presence server administration
B. Cisco Unified Communications Manager administration
C. Cisco Unified Personal Communicator administration
D. third-party administration
Answer: B
16 Which option is a peripheral component of Cisco Unified Presence?
A. sync agent
B. profile agent
C. SIP presence engine
D. SIP proxy
Answer: B
17 Which of these Cisco Unified Communications Manager services is not required for integration with Cisco Unified Presence?
A. Cisco AXL web service
B. Cisco CallManager
C. Cisco Extension Mobility
D. Cisco TFTP
E. Cisco CTIManager
Answer: C
18 The phone status of a user is not updating automatically during use. What is the most likely problem?
A. The user is not associated with a line appearance.
B. The user is not logged in to Cisco Unified Personal Communicator.
C. SUBSCRIBE calling search space on the SIP trunk to Cisco Unified Presence is set incorrectly.
D. The Rerouting and Out-of-Dialog Refer settings are incorrectly set to Default.
Answer: C
19 Which function is not available on the client interface of the Cisco Unified Personal Communicator?
A. switching between Softphone mode and Deskphone mode
B. setting status and profile preferences
C. modifying personal contact information
D. configuring user accounts for voice messaging and web collaboration
E. sorting recent communications by Missed, Deleted, and Voicemail
Answer: C
20 Which capability is not provided by the Real Time Monitoring Tool for Cisco Unified Presence?
A. Cisco Unified Presence Summary
B. system summary
C. Cisco Unified Communications Manager troubleshooting
D. log management
Answer: C
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